Maxwells Services Code of Practice

MAXWELLS SERVICES CODE OF PRACTICE

At Maxwells Services we will:

·Conduct all business dealings with clients in an ethical manner.

·Provide all that we commit to provide and more.

·Induct and employ highly experienced staff and contractors with the qualifications, competencies and industrial experience to meet our clients and government requirements.

·Deliver nationally accredited training within our scope of registration.

·Maintain accident, fire, safety and evacuation information for any Maxwells Services venue.

·Operate under all the relevant Commonwealth and State legislation and regulations.

·Provide an encouraging learning and development environment for students.

·Work in an environment of continuous evaluation and improvement.

·Maintain appropriate and current insurance coverage.

·Maintain complete and accurate records of all activities in line with the requirements of State and Commonwealth legislation.

·Maintain the requirements of "Information Privacy Principles (clause 14 of the Privacy Act 1988 - Commonwealth) privacy and confidentiality requirements.

·Keep accurate and complete financial records.

·Ensure that staff and clients have the latest version of relevant procedure documents.

·Conduct all marketing and advertising in an ethical manner. The College will comply with the National operational protocol for the marketing of recognised training.

·Ensure the quality of training and assessment of any partner organisation.

·Conduct all student recruitment activities with regard to equity principles to ensure that no groups including groups with lower participation rates in training are not disadvantaged

·Advertise all fees and charges and ensure that these are fully understood before accepting any payment.

·Refund all fees and payments made if a course is cancelled or the student withdraws from the course before the application closing date.

·Ensure the health and safety of students at Maxwells venues

·Recognise an individual's prior learning, irrespective of how or where the learning has taken place.

·Issue qualifications and statements of attainment in accordance with the specific requirements of individual training packages and accredited courses within our scope of registration.

·Obtain and use feedback on all aspects of its organisation, including its staff, training and assessment, business processes and services.

·Promote pathways for further education, training and employment for its students.

·Not tolerate discrimination

·Provide equal access and equity for our applicants and students.